Frequently Asked Questions
Everything you need to know about your crafting journey.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally arrive within 10-15 business days.
What is your return policy for yarn and tools?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please ensure the yarn labels are intact to qualify for a full refund.
Are the colors on the website accurate?
We strive to display our product colors as accurately as possible. However, please note that color settings on monitors and mobile screens can vary, and different dye lots may have slight variations.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 30 minutes of placement by contacting our customer service team via live chat.
How do I track my package?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.